Was macht es?
Die App bündelt Ticketanlage, Kanban-Board, Ticketdetails, Kategorien, Labels, Aufgabenlisten, Uploads und Erweiterungspunkte.
Ticketing und Support
Helpdesk
Supportfälle klar steuern.
Tickets, Aufgaben, Labels, Kategorien und Support-Center in einem strukturierten Serviceprozess bündeln.
verifiedTickets und Kanban
verifiedSupport-Center
verifiedLabels und Kategorien
verifiedAufgaben und Erweiterungen
Kurzüberblick
Helpdesk macht Supportfälle sichtbar, zuweisbar und nachvollziehbar.Für wen ist es gedacht?
Für Dienstleister, Support-Teams, interne IT, Bildungseinrichtungen und Organisationen mit wiederkehrenden Anfragen.
Welches Problem löst es?
Anfragen verschwinden nicht in Chats oder Postfächern, sondern werden als Tickets mit Status, Verantwortung und Verlauf bearbeitet.
Tickets erfassen
Anfragen werden als strukturierte Tickets aufgenommen.
Kanban-Board
Tickets lassen sich nach Status und Bearbeitungsstand steuern.
Support-Center
Nutzer erhalten einen zentralen Einstieg für Anliegen.
Ticketdetails
Verlauf, Uploads, Aufgaben und Referenzen bleiben am Ticket.
Labels
Tickets können nach Thema, Priorität oder Team markiert werden.
Kategorien
Anfragen werden sauber eingeordnet und schneller zugewiesen.
Aufgabenlisten
Teilaufgaben machen komplexe Fälle besser bearbeitbar.
Erweiterbar
Bridge- und Agenten-Apps können den Helpdesk ergänzen.
Mehr Übersicht
Alle Supportfälle liegen zentral und sichtbar vor.
Klare Verantwortung
Tickets können Teams oder Personen zugeordnet werden.
Schnellere Bearbeitung
Kanban, Labels und Aufgaben reduzieren Suchaufwand.
Bessere Nachvollziehbarkeit
Verlauf, Uploads und Status bleiben am Fall erhalten.
Passende Branchen
Ideal für diese Branchen
support_agent
Dienstleister
Termine, Aufgaben, Angebote und Kundenkommunikation zentral organisieren.
folder
Büros & Verwaltung
Aufgaben, Dokumente, Freigaben und Teamkommunikation effizient organisieren.
favorite
Gesundheit
Termine, Patientenkommunikation, Formulare und Teamabläufe sicher koordinieren.
support_agent
Dienstleister
Termine, Aufgaben, Angebote und Kundenkommunikation zentral organisieren.
folder
Büros & Verwaltung
Aufgaben, Dokumente, Freigaben und Teamkommunikation effizient organisieren.
favorite
Gesundheit
Termine, Patientenkommunikation, Formulare und Teamabläufe sicher koordinieren.
support_agent
Dienstleister
Termine, Aufgaben, Angebote und Kundenkommunikation zentral organisieren.
folder
Büros & Verwaltung
Aufgaben, Dokumente, Freigaben und Teamkommunikation effizient organisieren.
favorite
Gesundheit
Termine, Patientenkommunikation, Formulare und Teamabläufe sicher koordinieren.
Verwandte Apps
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Helpdesk-Tickets mit GitLab-Issues verbinden und technische Fälle steuern.
Support Desk
Telefonischer Support-Agent mit Helpdesk-Anbindung, AudioSocket und Transkripten.
Support Chat
Textbasierter Support-Chat mit Konsole, Konfiguration und Support-Anbindung.
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local_fire_departmentGitLab
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Helpdesk-Tickets mit GitLab-Issues verbinden und technische Fälle steuern.
Support Desk
Telefonischer Support-Agent mit Helpdesk-Anbindung, AudioSocket und Transkripten.
Support Chat
Textbasierter Support-Chat mit Konsole, Konfiguration und Support-Anbindung.
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KI-Agent für Kundenservice, Wissensbasis, Audio-Anbindung und Transkripte.
AikoniQ Mail
IMAP-/SMTP-Postfächer direkt im Workspace lesen, schreiben und organisieren.
GitLab Helpdesk Bridge
Helpdesk-Tickets mit GitLab-Issues verbinden und technische Fälle steuern.
Support Desk
Telefonischer Support-Agent mit Helpdesk-Anbindung, AudioSocket und Transkripten.
Support Chat
Textbasierter Support-Chat mit Konsole, Konfiguration und Support-Anbindung.
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AikoniQ Mail
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extension
Nahtlos integriertAlle Module funktionieren perfekt zusammen.bolt
Sofort einsatzbereitKeine lange Einrichtung. Einfach loslegen.add
Regelmäßig erweitertNeue Module und Funktionen kommen dazu.verified_user
100% kompatibelAlle Module passen zu deiner Lösung.Häufige Fragen
Wofür ist Helpdesk gedacht?
keyboard_arrow_down
Gibt es ein Kanban-Board?
keyboard_arrow_down
Kann ich Kategorien und Labels nutzen?
keyboard_arrow_down
Sind Uploads möglich?
keyboard_arrow_down
Kann Helpdesk erweitert werden?
keyboard_arrow_down
Ist Helpdesk auch intern nutzbar?
keyboard_arrow_down
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