Was macht es?
Die App stellt Chat-Konsole, Konfiguration und Werkzeuganbindung bereit, um Kundenfragen textbasiert zu bearbeiten.
Textsupport
Support Chat
Kundenfragen direkt im Chat klären.
Ein textbasierter Supportkanal für schnelle Rückfragen, Servicefälle und Übergabe in bestehende Supportprozesse.
verifiedChat-Konsole
verifiedSupport-Konfiguration
verifiedServicefälle aufnehmen
verifiedSupport Desk anbinden
Kurzüberblick
Support Chat ergänzt den Kundenservice um einen direkten Textkanal.Für wen ist es gedacht?
Für Supportteams, Dienstleister, Shops, Bildung und Organisationen mit schnellen digitalen Rückfragen.
Welches Problem löst es?
Kunden müssen nicht sofort telefonieren oder ein Formular suchen, sondern können Fragen direkt im Chat stellen.
Chatkanal
Kundenfragen können direkt textbasiert aufgenommen werden.
Support-Konsole
Teams bearbeiten Gespräche in einer eigenen Oberfläche.
Konfiguration
Chatverhalten und Supporteinstellungen lassen sich steuern.
Serviceübergabe
Chatfälle können in Support Desk oder Helpdesk weiterlaufen.
Schnelle Rückfragen
Kurze Anliegen werden ohne lange Formularwege geklärt.
Teamfähig
Supportteams können Gespräche gemeinsam organisieren.
Kundenfreundlich
Chat senkt die Hürde für Kontaktaufnahme.
Erweiterbar
Passt zu KI-Agenten, Telefon-Support und Ticketing.
Niedrige Kontakthürde
Kunden stellen Fragen direkt im Chat.
Schnellere Klärung
Kurze Anliegen werden zügig bearbeitet.
Bessere Übergabe
Chat kann in strukturierte Supportprozesse münden.
Mehr Servicekanäle
Text ergänzt Telefon, Mail und Helpdesk.
Passende Branchen
Ideal für diese Branchen
storefront
Einzelhandel
Verkauf, Waren, Kasse und Kundenbindung digital verbinden - für effizientere Retail-Prozesse.
support_agent
Dienstleister
Termine, Aufgaben, Angebote und Kundenkommunikation zentral organisieren.
favorite
Gesundheit
Termine, Patientenkommunikation, Formulare und Teamabläufe sicher koordinieren.
storefront
Einzelhandel
Verkauf, Waren, Kasse und Kundenbindung digital verbinden - für effizientere Retail-Prozesse.
support_agent
Dienstleister
Termine, Aufgaben, Angebote und Kundenkommunikation zentral organisieren.
favorite
Gesundheit
Termine, Patientenkommunikation, Formulare und Teamabläufe sicher koordinieren.
storefront
Einzelhandel
Verkauf, Waren, Kasse und Kundenbindung digital verbinden - für effizientere Retail-Prozesse.
support_agent
Dienstleister
Termine, Aufgaben, Angebote und Kundenkommunikation zentral organisieren.
favorite
Gesundheit
Termine, Patientenkommunikation, Formulare und Teamabläufe sicher koordinieren.
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extension
Nahtlos integriertAlle Module funktionieren perfekt zusammen.bolt
Sofort einsatzbereitKeine lange Einrichtung. Einfach loslegen.add
Regelmäßig erweitertNeue Module und Funktionen kommen dazu.verified_user
100% kompatibelAlle Module passen zu deiner Lösung.Häufige Fragen
Wofür ist Support Chat gedacht?
keyboard_arrow_down
Gibt es eine Support-Konsole?
keyboard_arrow_down
Kann Chat mit Support Desk verbunden werden?
keyboard_arrow_down
Ist Chat für öffentliche Websites geeignet?
keyboard_arrow_down
Kann ein Chatfall später ein Ticket werden?
keyboard_arrow_down
Passt Chat zu KI-Agenten?
keyboard_arrow_down
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